How do I cancel a registrant and issue a full refund?
If you are charging attendees to join your webinar or virtual event and need to cancel a registrant, you can offer them a full refund.
Review the following notes on refunds:
- At this time, we only issue full refunds (no partial refunds).
- If you'd like to issue a partial refund (or full refund), you can do that from your Stripe dashboard.
- Stripe does not issue refunds of their transaction fee. Please check Stripe's site for more details.
- Sign in to your account at https://dashboard.gotowebinar.com.
- Open your Registrants list
. - Locate the desired registrant and cancel their registration.
- To issue a refund, enable Issue Refund, then cancel their registration.