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How do I cancel a registrant and issue a full refund?

If you are charging attendees to join your webinar or virtual event and need to cancel a registrant, you can offer them a full refund.

Review the following notes on refunds:
  • At this time, we only issue full refunds (no partial refunds).
  • If you'd like to issue a partial refund (or full refund), you can do that from your Stripe dashboard.
  • Stripe does not issue refunds of their transaction fee. Please check Stripe's site for more details.
  1. Sign in to your account at
  2. Open your Registrants list.
  3. Locate the desired registrant and cancel their registration.
  4. To issue a refund, enable Issue Refund, then cancel their registration.