HELP FILE

How do I cancel a registrant and issue a full refund?

    If you are charging attendees to join your webinar or virtual event and need to cancel a registrant, you can offer them a full refund.

    Review the following notes on refunds:
    • At this time, we only issue full refunds (no partial refunds).
    • If you'd like to issue a partial refund (or full refund), you can do that from your Stripe dashboard.
    • Stripe does not issue refunds of their transaction fee. Please check Stripe's site for more details.
    1. Sign in to your account at https://dashboard.gotowebinar.com.
    2. Open your Registrants list.
    3. Locate the desired registrant and cancel their registration.
    4. To issue a refund, enable Issue Refund, then cancel their registration.