product icon

How do I cancel a registrant and issue a full refund?

If you are charging attendees to join your webinar or virtual event and need to cancel a registrant, you can offer them a full refund.

Review the following notes on refunds:
  • At this time, we only issue full refunds (no partial refunds).
  • If you'd like to issue a partial refund (or full refund), you can do that from your Stripe dashboard.
  • Stripe does not issue refunds of their transaction fee. Please check Stripe's site for more details.
  1. Sign in to your account at https://dashboard.gotowebinar.com.
  2. Open your Registrants list.
  3. Locate the desired registrant and cancel their registration.
  4. To issue a refund, enable Issue Refund, then cancel their registration.