HELP FILE

Connect to Audio Using Your Telephone

You can connect to the session by dialing in with your telephone. Audio quality may vary depending on you telephone service provider. We recommend using headphones or a headset to avoid noise feedback. You can also connect to audio using the internet.

This feature is only available if enabled by the organizer.

Connect from the desktop app

  1. Select Phone as follows:
    • Before a session, click the Settings icon and select the Phone tab.
    • While in session, click the Settings icon in the toolbar or Control Panel and select the Phone tab
  2. Use your telephone to dial the desired phone number, then enter the 9-digit access code when prompted.
  3. Be sure to enter the Audio PIN to link your phone call with the session. If you don't, you'll need to manage your audio using the keypad on your phone. See What is the Audio PIN? for more information.
  4. If you do not want to see the preview, check the Skip preview next time box. This will remember your audio option and set it as the default for future sessions.
    Note: Webinar attendees join in listen-only mode.

Connect from the Web App

  1. Click the Settings icon in the toolbar.
  2. On the Audio tab, select Phone call.
  3. Use the drop-down menu to select which country you ant to see phone numbers for.
  4. Use your telephone to dial the desired phone number, then enter the 9-digit access code when prompted.
  5. Be sure to enter the Audio PIN to link your phone call with the session. If you don't, you'll need to manage your audio using the keypad on your phone. See What is the Audio PIN? for more information.

Note: The instructions above apply to Google Chrome. If you are using another web browser, you can click the Phone icon in the toolbar to see the audio information.

Connect from the iOS app

1. We recommend using headphones with a speaker when using Phone mode with mobile apps.

2. Tap Audio in the lower toolbar.

3. Tap More Phone Numbers to select which country you'd like to see the phone numbers for.

4. Tap Connect to the Phone Call or Switch to the Phone Call (if you are already connected via Internet Call).

5. Your phone will automatically dial into the audio session for you.

Connect from the Android app

  1. Tap the Options icon in the upper toolbar.
  2. Tap Audio options.
  3. On the Audio screen, tap Connect to phone call .