Why didn't my session record?

There are a few possible things that might be going on.

  • The recording might not have been converted yet. See Convert Session Recordings to learn more about opening the Recording Manager and converting your raw file.
  • The recording might have been mislocated. By default, local recordings are stored in C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. If you did not change the default location, you should be able to find your recording in your Documents folder. See Locate Recording Files to learn more about how GoToTraining stores your recording files.


Locate Recording Files

Convert Session Recordings

Record a Session

Manage and Share Session Recordings

Recording and Playback FAQs