How do I find my session recording? (Classic)
The place that your recorded sessions are saved depends on which type of recording you are using. If you used online recording, your recording is automatically saved to the My Recordings page on your account. If you used local recording, it is saved as a file on your local hard drive.
By default, local recordings are stored in C:\Users\[user]\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. You can change the default location if desired.
Attention: We have a new GoTo app! This article covers the classic GoTo Training experience.
Locate your online recordings
- Sign in to your account at https://global.gototraining.com.
- From My Recordings, you will see a list of all your online recordings (as well as any converted and uploaded recordings). See How do I manage my recordings? and How do I share session recordings? to learn more about what you can do with them.
Find your local recording (Windows)
- Select the Windows icon
to open the start menu. - Select Documents or select the Windows Explorer folder
in the lower menu and then select Documents. - Locate the desired recording in that folder.
Find your local recording (Mac)
- As soon as your recording is fully converted, your computer's Recordings folder will launch. If it doesn't, select the Finder folder
to open your Documents and then select Recordings. - Locate the desired recording in that folder.
Note: Unconverted recordings can be found in the tempAV subfolder under Recordings. To convert those, you can double click on the recording or open your Recording Manager folder.
Change the location of saved files on your hard drive (local recordings)
- Right-click the Daisy icon in the system tray (Windows) or toolbar (Mac).
- Select .
- At the bottom of the window, select Browse.
- Select the desired location, then select OK.