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Support and Feedback

You can find answers to the most frequently asked questions in connection with support and feedback in GoTo Resolve in this article.

What do I do if I have trouble using GoTo Resolve and need assistance?

If you can't find information on this support site regarding your issue, reach out to our Support team. See How do I contact GoTo Resolve Customer Support?
Note: You must have a paid plan to contact our support agents.

Where can I find instructional information or tutorials on how to use the different features of GoTo Resolve?

Our getting started guide tells you all about the most common features of GoTo Resolve. If you have issues regarding a specific feature, feel free to browse our Community page or this support site.

How can I send feedback?

We love feedback as it is considered for future improvements of GoTo Resolve. To send direct feedback from GoTo Resolve, in the Help menu select Send feedback.

Want to cancel your subscription?

To cancel your GoTo Resolve subscription, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for GoTo Resolve at this time.

Need to see billing details or manage subscriptions?

To see billing information, sign in at For more information, seeHow do I access my billing portal?

To manage your subscriptions, see Subscription Management.

Article last updated: 28 July, 2023