HELP FILE

How do I contact GoTo Resolve Customer Support?

    Our Customer Care team is here to help! Use the options below to find the right resource for your needs.

    What won't you find at this support site?

    This support site provides information about GoTo Resolve only. Yes, it's Resolve by name, but no, you won't find resolutions for issues related to other GoTo products here. When you have a problem with another GoTo product, like Rescue, Central, GoToMeeting, GoToConnect, or Hamachi, please visit the GoTo Support Center.

    Search FAQs (Recommended)

    Get answers fast with our robust library of help articles and videos. Use the search bar above to enter your question or explore the categories on our Support Center homepage.

    Contact Us

    We've designed our contact experience to ensure you are routed to the most knowledgeable agent for your specific question. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the contact options at the bottom of a relevant help article to reach out to us.

    If you would like to be placed in our general support queue, use the contact options below this article.

    Why are you recommended to search for an article before contacting us?

    When you get in touch with us from a specific support page, our customer support agents will get a better idea about your issue before you actually contact us. This helps our agents and saves time for you to find a resolution for your problem.

    Why don't you get a direct phone number?

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.