HELP FILE

How do I manage my product licenses?

    Use the products tab to view a list of all of your products, the total amount of licenses you have, and the associated capabilities each product gives your users.
    1. If you are not already, sign in to your admin portal.
    2. Select Home > Products, to view your products, licenses, and associated capabilities.
    3. To add agent licenses, devices or additional capabilities, you must be a billing admin with a credit card on file.

      1. To add agent or device licenses, select Add Icon.
      2. To add Camera share or Mobile support, select Add Icon.
        Note: You may have a shopping cart icon instead of the Add Icon if adding these features for the first time.
      3. When the new window opens, adjust the quantity as needed.
      4. Select Buy now.

    4. To edit a license assigned to a user:
      1. Select People > Users, and then select the user who needs changes made.
      2. From the Products tab, manage which products that user can access.