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How do I manage my product licenses?

    Use the products tab to view a list of all of your products, the total amount of licenses you have, and the associated capabilities each product gives your users.
    Before you begin: You must be assigned an Admin or Super admin role to perform this task.
    1. Sign in to GoTo Admin.
    2. Select Home > Products, to view your products, licenses, and associated capabilities.
    3. To add agent licenses, devices or additional capabilities, you must be a billing admin with a credit card on file.
      1. To add agent or device licenses, select Add Icon.
      2. To add Camera share or Mobile support, select Add Icon.
        Note: You may have a shopping cart icon instead of the Add Icon if adding these features for the first time.
      3. When the new window opens, adjust the quantity as needed.
      4. Select Buy now.
      Note: If the price appears different than your usual rate, please Contact Support from within this article.
    4. To edit a license assigned to a user:
      1. Select People > Users, and then select the user who needs changes made.
      2. From the Products tab, manage which products that user can access by enabling or disabling the Subscription setting.
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    Article last updated: 16 February, 2023