How do I manage my product licenses?
Use the products tab to view a list of all of your products, the total amount of licenses you have, and the associated capabilities each product gives your users.
Before you begin: You must be assigned an Admin or Super admin role to perform this task.
- Sign in to GoTo Admin.
- Select , to view your products, licenses, and associated capabilities.
- To add agent licenses, devices or additional capabilities, you must be a billing admin with a credit card on file.
Note: If the price appears different than your usual rate, please Contact Support from within this article.
- To add agent or device licenses, select .
- To add Camera share or Mobile support, select .
Note: You may have a shopping cart icon instead of the if adding these features for the first time.
- When the new window opens, adjust the quantity as needed.
- Select Buy now.
- To edit a license assigned to a user:
- Select , and then select the user who needs changes made.
- From the Products tab, manage which products that user can access by enabling or disabling the Subscription setting.
Article last updated: 16 February, 2023