HELP FILE

Logging in to the Agent Desktop Console

    To start a support session, GoTo Resolve agents need to log in to either the Web Console or the Agent Desktop Console. The Console is also a starting point for users to manage their personal information or security settings on their My Account page.

    To use the GoTo Resolve Web Console, log in at https://console.gotoresolve.com. You can also open the GoTo Resolve Agent Desktop Console, and log in with your GoTo Resolve credentials.
    Note: Do not have the Agent Desktop Console yet? See GoTo Resolve Agent Desktop Console for detailed instruction for getting and installing the native application.

    Do you want to manage your personal info or security settings? In the Agent Console, open the drop-down menu in the top right corner (under your profile icon), and select Manage Account.

    Do you want to log in as an Admin to manage your account and users? In the Agent Console, open the drop-down menu in the top right corner (under your profile icon), and click Manage your organization.

    Tip: The "Keep me signed in" feature allows end users to remain signed in to their GoTo Resolve account as long as there is activity and the end-user has not cleared their web browser cache where they lasted signed in. After 30 days of inactivity, the end-user will be prompted to sign in again.
    Article last updated: 21 July, 2022