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Setting up Ticketing in Teams - Create Your Teams

    Create teams for your agents and employees. If you already have teams, you can skip these steps.

    In this example, you will create two types of teams: one for the employees in your organization, where they can create support tickets, and another one for the agents who support your employees.
    1. In Microsoft Teams, go to the Teams menu.
    2. Create a team for your employees:
      1. Click Join or create a team at the bottom.

      2. Click Create a team on the right.
      3. Select From scratch to create a brand new team.
      4. Select Org-wide for your employees' team.

        This will make sure that anyone in your organization can join and create tickets in this team.

      5. Name your team and click Create.
    3. Create another team for your agents:
      1. Click Join or create a team at the bottom.
      2. Click Create a team on the right.
      3. Select From scratch to create a brand new team.
      4. Select Private for your agents' team.
      5. Name your team and click Create.
      6. Add agents to the team.
    Results: You can create as many agent teams as you want. Ideally, you would create a separate team for every function in your organization, such as IT, HR, Finance, and so on. When you have created your teams, add the GoTo Resolve app to Microsoft Teams.
    Article last updated: 20 January, 2023