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How to manage multiple tickets at once?
You can select multiple Helpdesk tickets to manage them together.
In the Console, go to the Helpdesk page.
Use the checkboxes on the left to select the tickets that you want to manage.
You can
Add filters to select only a set of tickets or even
Select all tickets.
Delete tickets - Remove the selected tickets from your helpdesk service. If there is a network issue during deletion, the selected tickets are reverted to their original status.