Requesting client logs from a managed device
This article explains how you can request client logs from an Android, Mac or Windows device in your environment to be sent to GoTo Resolve MDM Support Team for analysis.
You should use the request client logs action only if asked by the GoTo Resolve MDM Support Team. They may ask this if it is needed to investigate a technical issue that you're having.
Please note that you will not see the logs by yourself in the user interface of GoTo Resolve MDM.
Requirements
This feature requires the Miradore Windows or macOS client, or the Miradore Android client version 2.5.1 or newer.
How to request client logs?
You can request client logs from devices individually. To request client logs, open the device page.
- Start by navigating to and choosing the desired device.
- Click the open icon or double-click the row to open the device page.
- Click action from the page toolbar, and follow the instructions.
- Confirm the action by pressing the Request button. The client should then send the logs to GoTo Resolve MDM Support Team.
The layout of the screen may look different in the product.
You can add a description of your problem to be included in the client log. Please note that these logs are only sent to GoTo Resolve MDM support and are not actually going to be seen by you. Once done press Send client logs to Miradore.
The layout of the screen may look different in the product.
You should now have the action added to the queue as seen below.
The layout of the screen may look different in the product.
The status of the action can be seen from the page or from the device events.
For more information about action logs please see the dedicated article on our Knowledge Base.
What is included in the client logs?
The information GoTo Resolve MDM Support will receive in the client log are as follows:
- Instance ID: a number that will identify the action.
- Device ID: The device's unique identification.
- Upload date: The date and the time the request has taken place.
- Logfile location: Where the log file has been saved
- Description: In case the user has inputted the optional description.
- The e-mail address of the user.
- The company name