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Android device management

GoTo Resolve MDM's Android device management capabilities utilize Android Enterprise, which is Google's modern framework for managing Android devices.

GoTo Resolve MDM is an official Google partner for Enterprise Mobility Management. You can enroll in Android 6.0 and newer devices to GoTo Resolve MDM.

Android management methods

GoTo Resolve MDM supports two modes for controlling Android devices through Android Enterprise. You can choose either one of the device management modes when you enroll device(s) in GoTo Resolve MDM. Here are a few considerations to help you choose the best mode for your needs.

Work profile (a.k.a. Profile owner) mode enables you to secure company data on a personal (employee-owned) device without risking the user's privacy. The work profile is a container, which isolates work data and apps from personal use on an Android device.

This management method is the best choice for Bring-Your-Own-Device (BYOD) scenarios where employees or contractors are allowed to use their personal devices for working and accessing your organization's resources. This management method does not require you to factory reset devices.

If users want to avoid work interruptions during weekends or vacations, they can temporarily disable the work profile through device settings.

Learn to manage devices using the work profile:

How to enable a work profile on an Android device

Fully managed device (a.k.a. Device owner) mode is intended for managing devices owned by your company/organization. This management method gives IT administrators control over extended device settings and additional controls that are not available when controlling devices using the Work profile.

Device users cannot remove the management from fully managed devices directly, but the users can perform a factory reset, which removes the management. In order to prevent this scenario, you can deploy a configuration profile from GoTo Resolve MDM which denies the factory reset from the device users.

Please note that this management method requires you to factory reset the devices during enrollment.

Learn to manage individual devices using the Fully managed device mode:

Enroll an Android device in fully managed device mode using the QR code

Learn how to automate the enrollment and configuration of devices for larger device deployments:

Google Zero-touch enrollment

Samsung Knox Mobile Enrollment

Fully managed with work profile (a.k.a. Android COPE) is the best option for managing devices that are owned by your organization and used for both work and private use. This mode gives companies and device users all the benefits of the work profile with an added layer of security. IT can enforce a wide range of company policies on the entire device, while device users can rest assured that their data, like installed applications, stay private.

In addition to having full control over the work profile, the Fully managed with work profile mode gives companies access to the majority of security features provided in the Fully managed mode.

Learn more how to manage company-owned devices with a work profile.

Supported features by management method

Feature / Management method    Work profile   Fully managed device
Block users' access to consumer Play Store Yes Yes
Control which apps are available to users in managed Google Play store Yes Yes
Configure managed applications remotely Yes Yes
Configure always on VPN remotely Yes Yes
Configure device encryption remotely Yes Yes
Configure passcode requirements Yes Yes
Configure Wi-Fi settings Yes Yes
Deny screen captures Yes Yes
Deny the use of a camera Yes Yes
Deploy apps silently Yes Yes
Deploy contact information Yes Yes
Deploy certificates to the devices Yes Yes
Deploy files to the devices Yes Yes
Deploy wallpaper - Yes
Lock devices in specified app(s) with kiosk mode - Yes
Perform remote wipe for the profile/entire device Yes Yes
Prevent data roaming - Yes
Prevent file transfer over USB - Yes
Prevent the use of text messaging (SMS) - Yes
Prevent users from performing a factory reset - Yes
Prevent users from mounting external media to the device - Yes
Prevent Wi-Fi, Bluetooth or tethering configuration - Yes
Set up devices automatically using Android Zero-touch - Yes
Supports Samsung Knox Mobile Enrollment - Yes

Important information

Some management features can be enabled by configuring a free managed Google Play Enterprise account for your organization.

GoTo Resolve MDM does not support any prerelease or beta versions of Android.

There can be variance between device manufacturers and Android versions in what management features are supported for managing an Android device. The rule of thumb is that the latest Android versions support the widest possibilities for remote device management. If you haven't yet purchased devices or if you are not sure whether your devices support Android Enterprise, you can check the list of Android Enterprise Recommended devices validated by Google. If you cannot find your device from the list, we have also created a guide that helps you test whether your devices support the enterprise management features.

Article last updated: 24 April, 2023