Here is a list of frequently asked audio questions.
I'm experiencing audio issues in my conference. What should I do?
Audio problems can be caused by either an issue with the audio bridge, or by user error and misuse. You can troubleshoot the following audio issues on your own.
- Echo or feedback — Echo and microphone feedback are generally caused by the improper placement of hardware, or potentially the misconfiguration of either hardware or software settings. You can determine the caller that is generating the echo/feedback by muting all callers, then unmuting each of them until the noise is heard again. The person last unmuted is the source of the echo/feedback.
- Cannot unmute or be heard — If you are the organizer, re-enter your Organizer PIN and attempt to mute/unmute your line or click the green Mic icon. If you are ap articipant, press *2 to unmute your line. If the organizer is in "lecture mode", then they have muted all callers on the line, and you will need to raise your hand by pressing *9 to show you would like to be unmuted. If you are still unable to unmute your line, try an alternative audio device.
- Poor VoIP audio quality — If you are using a softphone (i.e., software that allows you to make telephone calls from your computer using VoIP), this may be caused by a lack of bandwidth. You can run the connection wizard to test your network settings, or switch to a traditional phone and call in to the conference.
- Date the incident occurred
- Time the affected call began (including time zone)
- Approximately when the issue occurred
- Conference number called
- Access code or OpenVoice conference room number
- Phone number you called from
- If you were able to reproduce the issue and steps (if reproducible)