Why don't I see the webcams option?
If you don't see the webcam option, the organizer may have disabled the feature. If it is not disabled, check the following settings and confirm your device is both supported and plugged in.
- Your webcam is not plugged in. Have you checked that your webcam is plugged in? If it is, try unplugging it and then plugging it back in to make sure GoTo Meeting detected it. If it is still not working, then there might be an issue with your webcam itself.
- The wrong device is selected. Check the Camera tab in your toolbar or Control Panel and use the drop-down menu to select the desired camera. It's possible that the wrong device was selected by default.
- You might be using an unsupported camera. The maximum resolution is 1920p x 960p. If your webcam resolution is too high, you will see a "failed to connect" error message and will need to use a different webcam. As a note, up to 30 frames/second are supported, however, the frame rate depends on your webcam, lighting, network, and computer.