product icon

Why do I see an "Invalid meeting ID" error message?

    The " ID is invalid" message means that the ID you entered does not the match with the session you are trying to join because it is incorrect, was mistyped, or the meeting ID has expired.

    • You might have entered the wrong ID. – Re-enter the 9-digit meeting ID to see if you might have made a typo.
    • You might have the wrong ID. –It's possible that the meeting ID you have is incorrect. Contact the organizer who invited you to the meeting and ask for the correct ID or room name.
    • The meeting might be expired. – The meeting ID might be from a past session that already expired. Contact the organizer who invited you to the meeting and ask if there is an updated session you can attend.