Common error messages
These are some of the common error messages you may come across while launching, joining, or participating in a session as well as what you can do should you encounter them.
Could not connect
- Make sure that you are connected to the internet. As needed, reset your modem, router, or networking equipment.
- Check to see if there are any outages in your area.
- Make sure that any firewalls you might be using are configured correctly so they are not blocking the application from connecting with us.
Invalid Meeting ID
- Make sure that you have entered the correct 9-digit ID.
- Make sure that the meeting date and time is accurate compared to when you are trying to join.
Meeting is full
Note that although organizers can register more attendees than their capacity allows, only the first attendees to join will be allowed into the session (depending on the plan selected by the organizer). This means that even if you received a Registration Confirmation message, you will not be able to join if the capacity has been reached.
Organizer experiencing technical difficulties
The timestamp signature and/or certificate could not be verified or is malformed
GoTo Meeting has experienced difficulties
- Run an anti-malware software (e.g., Malwarebytes, etc.) and then restart your computer before joining again.
- Uninstall GoTo Meeting and GoTo Opener and then re-download GoTo.