HELP FILE

Why can't I watch a meeting recording?

If you are having trouble watching a meeting recording sent by the organizer, please send this link to the organizer so they can troubleshoot.

  • The recording is too long. If the recording exceeds 20GB, it will error out and viewers will not be able to watch the recording.
  • The Share link may have expired. For security purposes, GoToMeeting sets an expiration date on recordings. This setting can be changed on a per recording basis or across all recordings.