Why can't I access the microphone, share my camera, or share my screen?
If you can't access your microphone, share your camera, or share your screen, it's likely that you have not have granted GoTo Meeting permissions to do so. Learn how to update those on your respective device.
For Windows users
- From the windows menu, select and then scroll down to the App permissions category.
- Select Camera and then enable Camera access and Let apps access your camera.
- Expand Let apps access your camera and enable GoTo and/or GoTo Meeting as well (whichever one is available).
- From the main App permissions category, select Microphone and then enable Microphone access and Let apps access your microphone.
- Expand Let apps access your microphone and enable GoTo and/or GoTo Meeting as well (whichever one is available).
Results: The next time you join or host a session, you will be able to connect to your computer audio, share your camera, and screen share.
For Mac users
Results: The next time you join or host a meeting, you can connect to your computer audio, share your camera, and share your screen. You may need to restart your browser or the GoToMeeting desktop app for the permission to take effect.