Save and access chat messages

Save chat messages exchanged during the meeting so that you can access and share them later as needed.

Attention: You can choose to download the chat log per meeting or for all future meetings. However, you must be on the GoTo desktop app to automatically download chat messages for all sessions.

During a meeting, select the Chat > More icons.
Select what you want to do:
- To save the chat messages from the current meeting, select Download chat messages.
- To download chat messages from the current and all future meetings, enable the Automatically download chat messages setting.
Result: The chat log is automatically saved to your computer's Downloads folder (if you're on the web) or your computer's Documents folder (if you're on the desktop app). Any pinned messages will appear in the Pinned messages category at the top of the downloaded file.

What to do next: To view or share your chat history for a meeting, open the GoTo app and select the Past tab. Open the desired meeting and select the Chat or Share icon. Saved chat logs are only visible here for recorded meetings.

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