HELP FILE

Install via MSI (Windows)

    Network domain admins can use the GoTo Meeting MSI to automatically deploy and install the GoTo Meeting desktop app to thousands of Windows users or computers throughout the network. To deploy GoTo Meeting to multiple computers, admins can create a group policy object (GPO) and link it to the network using the domain controller (Windows Server).

    Note: We have a new GoTo app! This article covers the classic GoTo Meeting experience. View How do I deploy the GoTo app on Windows via MSI? for the new GoTo.
    Note: We do not support virtual environments. Please download the installer for XenApp environments.
    Organizers may have multiple versions of GoTo Meeting installed on their computer, but the active version is set by the GoTo server and may vary by account. To run sessions using the version installed by the MSI, organizers' accounts must have the same version set on the server. If you're on a Mac, see install via DMG.
    Note: Installing via MSI is an advanced feature that requires admin-level permissions on the target computer(s). Once GoTo Meeting has been installed for all users on the machine, by default the automatic upgrades feature will be used to get updated versions as they are released and remove older ones (i.e., it is not necessary to install subsequent version updates via MSI). To control automatic upgrades on a computer level, a GPO policy controlling the automatic upgrades can be applied. Using SCCM or another tool to install the MSI on the SYSTEM Level does not allow for the setting flags to be modified.

    Download the single-build MSI

    See MSI Installation Guide for detailed steps.
    Note:  If you do not have sufficient permissions to install software onto your computer and need the assistance of an IT admin to do so, then your IT admin should ensure that you are also running the latest version of the GoTo Opener. See About the GoTo Opener to learn more.
    GoTo Meeting desktop app Windows 7 or later
    Version 10.19.0, build 19950 release notes (latest build) Install MSI
    Version 10.17.0, b19796 release notes (minimum build) Install MSI

    Download the multi-build MSI

    If you frequently join sessions that are run using a version other than the one that you use, you may want to pre-install a few different versions of the desktop app to make sure you are able to join sessions quickly and don't experience a delay while the new build is installed.
    Note:  Approximately 90% of sessions are run with the most current build, so most attendees won't need to use the older builds at all (and therefore do not need to install the multi-build MSI file).
    Click here to install the GoTo Meeting multi-build MSI, which includes the following builds:
    • Version 10.19.0, build 19950
    • Version 10.18.0, build 19932
    • Version 10.17.0, build 19796
    • Version 10.16.0, build 19598
    • Version 10.15.0, build 19228

    Download the installer for XenApp

    You can use the Install Manager & Client Setup Wizards to install GoTo Meeting on a XenApp. Detailed instructions are included in the installation package. Note that the standard IT MSI can be used for XenDesktop.
    Note: Audio and recording features are supported with GoTo Meeting installed in XenDesktop environments, but they are not supported in XenApp environments.

    Do I need the MSI to install GoTo Meeting?

    No. In most cases, it is not necessary for you to install via MSI. The GoTo Meeting desktop app does not require admin rights in order to be installed, so you should be able to easily download and install it on your own computer.

    We simply provide the MSI file as a convenient way for IT admins to distribute GoTo Meeting to the computers in a network domain. In addition, organizers who experience difficulties installing via the regular EXE file may have better success using the MSI.

    Do I need the MSI to update GoTo Meeting?

    No, it takes care of itself! Once you install the GoTo Meeting desktop app on a computer, it will automatically update itself (without needing to re-install with MSI). By default, the desktop app is set to perform silent updates while the user is not in a session.

    If you do not want proactive updates to be used or older versions to be removed, you can disable automatic updates. See Use Automatic Updates to learn more!