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How do I manage unidentified callers?

Anyone who dials in to the audio conference from a phone but does not enter an Audio PIN is known as an "unidentified caller". GoTo Meeting cannot identify them by name so it views them as a separate participant. These callers are displayed in the attendee list as "Caller X".

Notice: This article addresses the new GoTo app experience. View How do I manage unidentified callers? (Classic) or How do I manage unidentified callers from my Android? for the classic experience.

Desktop app or web

  1. Sign in to the GoToweb or desktop app.
  2. Start or join a meeting.
  3. Select People icon in the top toolbar.
  4. Hover over the unidentified caller, then select More icon to complete the desired steps:
    Action Steps
    Rename caller Select Edit name > Ok.
    Mute or unmute Select Keep muted or Allow to unmute.
    Dismiss Select Excuse.

Mobile app

  1. Open the GoTo mobile app on your device.
  2. Start or join a meeting.
  3. Tap People icon.
  4. Tap More icon next to the unidentified caller.
  5. Select Remove from meeting.