How do I manage unidentified callers?
Anyone who dials in to the audio conference from a phone but does not enter an Audio PIN is known as an "unidentified caller". GoTo Meeting cannot identify them by name so it views them as a separate participant. These callers are displayed in the attendee list as "Caller X"
Notice: This article addresses the new GoTo app experience. View How do I manage unidentified callers? (Classic) or How do I manage unidentified callers from my Android? for the classic experience.
Desktop app or web
- Sign in to the GoTo web or desktop app.
- Start or join a meeting.
- Select
in the top toolbar. - Hover over the unidentified caller, then select
. - To manage an unidentified caller, choose from the following:
To do this Do this Rename caller Select . Mute or unmute Select Keep muted or Allow to unmute. Dismiss Select Excuse.
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