How do I manage unidentified callers?
Anyone who dials in to the audio conference from a phone but does not enter an Audio PIN is known as an "unidentified caller". GoTo Meeting cannot identify them by name so it views them as a separate participant. These callers are displayed in the attendee list as "Caller X"
Notice: This article addresses the new GoTo app experience. View How do I manage unidentified callers? (Classic) or How do I manage unidentified callers from my Android? for the classic experience.
Desktop app or web
- Sign in to the GoTo web or desktop app.
- Start or join a meeting.
- Select in the top toolbar.
- Hover over the unidentified caller, then select .
- To manage an unidentified caller, choose from the following:
To do this Do this Rename caller Select. Mute or unmute Select Keep muted or Allow to unmute. Dismiss Select Excuse.