HELP FILE
How do I manage unidentified callers?
Anyone who dials in to the audio conference from a phone but does not enter an Audio PIN is known as an "unidentified caller". GoTo Meeting cannot identify them by name so it views them as a separate participant. These callers are displayed in the attendee list as "Caller X"
Desktop app or web
- Open the GoTo desktop app on your computer or sign in from a browser.
- Start or join a session.
- Select
in the top toolbar. - Select
next to the unidentified caller. - To manage an unidentified caller, choose from the following:
To do this Do this Rename caller Select . Mute or unmute Select Keep muted or Allow to unmute. Dismiss Select Excuse.
.
next to the unidentified caller.