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How do I enable the new GoTo app for my users?

    Admins can choose how they want to enable the new GoTo app for existing users and any new users you might add in the future.

    The GoTo app is an always on collaboration workplace with one point of access for all communication needs. It currently supports the GoTo Meeting, GoTo Training, and GoTo Connect experiences.

    For existing users

    1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
    2. Choose User Settings in the left navigation menu.
    3. Under 1) Select Users or Groups, choose the users you want to enable.
    4. Under 2) Change Settings > Features, select GoTo app setting for GoTo Meeting users.
      • Required - Organizers will automatically use the GoTo app for future meetings. They will not be able to opt out from the GoTo Meeting Hub. You can choose to send users the app download link manually (by copying and pasting the download link) or automatically via email.
      • Enabled by default - Organizers will automatically use the GoTo app for future meetings. You can choose to send users the app download link manually (by copying and pasting the download link) or automatically via email.
      • Disabled by default – Organizers will need to download the new GoTo app and enable it from the Hub.
      • Fully disabled – Organizers cannot download and use the GoTo app.
    5. Select Save.
    What to do next: If you have required or enabled the GoTo app for your organizers, send them the GoTo app User Guide to get started.

    For future new users

    1. Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
    2. Choose Admin Settings in the left navigation menu.
    3. Under New User Settings Templates, select Edit.
    4. Choose an existing template or select + Add a Template.
      1. If adding a new template, enter the new template name and save.
    5. Select that appears next to the template.
    6. Select the GoTo Meeting tab.
    7. Under Features, locate the GoTo app for GoTo Meeting userssetting.
      Default product settings template
    8. Use the Status column to modify the user's access to the GoTo app.
      • Required - Organizers will automatically use the GoTo app for future meetings. They will not be able to opt out from the GoTo Meeting Hub. You can choose to send users the app download link manually (by copying and pasting the download link) or automatically via email.
      • Enabled by default - Organizers will automatically use the GoTo app for future meetings. You can choose to send users the app download link manually (by copying and pasting the download link) or automatically via email.
      • Disabled by default – Organizers will need to download the new GoTo app and enable it from the Hub.
      • Fully disabled – Organizers cannot download and use the GoTo app.
    9. Select Save.
    Results: You have created a new settings template.
    What to do next: You can now apply this template when you manually add new users to your account.
    Article last updated: 24 May, 2023