HELP FILE
How do I contact GoTo Meeting Customer Support?
Our Customer Care team is here to help! The resources below will answer most common questions, but if you can't find the solution you're looking for, we have live agents available to help. Each article on this support site has contact options at the bottom that will route you to the team members who know most about that topic.
Search FAQs (Recommended)
Get answers fast with our robust library of help articles and videos. Enter your question in the search bar above or explore the categories on our support homepage.
Popular Topics:
- GoTo Meeting for Microsoft Outlook
- How do I join a meeting?
- How do I switch audio modes during a meeting? (Classic)
- How do I share my camera on the desktop app? (Classic)
- How do I cancel my GoTo Meeting subscription plan?
- How do I change the billing contact for my account?
- How do I sign in to my billing portal?
Ask the Community
Check out the GoTo Meeting Community to crowd source your question and read relevant posts from our product experts and other GoTo Meeting users like you. You can also join the Community to post your own questions and reply to others.
Contact Our Team
To help us route you to the most knowledgeable agent, be sure to use the contact options at the bottom of a relevant help article or video. Prefer to be placed in our general support queue? Use the contact options at the bottom of this page. Please note we removed email as a contact option in some countries.
Tip: So we can quickly help you, please have the following handy:
Tip: So we can quickly help you, please have the following handy:
- Ticket number (given after going through the Call Support flow).
- Computer for troubleshooting purposes.
- GoTo Room hardware info (if calling about GoTo Room).