HELP FILE

Learn about your first bill, Jive's billing cycle, and paperless invoice delivery.

Your first bill

Jive Voice For accounts larger than 50 seats, billing activation begins after the first phone number is activated (including any new local and temporary numbers). Small accounts (less than 50 seats) are billed 30 days after the quote is signed.
Broadband/Data Billing activation begins shortly after we receive confirmation from the service provider that the broadband/data circuit has been activated.

Billing cycle

Jive bills a month in advance on the 1st of each month (e.g., your January 1st invoice is for all of January). If your billing start date is after the 1st of the month, your invoice will show prorated charges. For example, if your billing start date is 7/15, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice. You can view your account history by accessing the billing portal (permissions required).

Invoice delivery

We email paperless invoices between the 1st and 5th of the month. This provides enough time for you to contact us should you have any questions. Each account must provide a billing contact upon service setup.