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What do the line items on my bill mean?

A list of possible charges on your invoice and their descriptions.
Important: This article displays information for accounts in the United States. If your account is located in a different country, refer to our GoTo Connect Billing User Guides and select your region.
Remember: If you are using billing groups, you will see separate line items per billing group for the Service Charge, Standard Phone Numbers, and Prorated Charges. If there are some devices and phone numbers not assigned to a billing group, you will see additional line items for these three categories without a billing group next to them.

Invoice line items

Line Item Description
1 GoTo Connect Service Charge Billable devices on your account (phones, ATAs, paging devices, etc.). Certain devices are billed per extension.
2. Domestic Premium Minutes Not in Plan Outbound minutes to numbers not included in your service plan or to premium prefixes (e.g., +787555 in the US). See premium prefixes.
3. International Phone Numbers (DID) Outbound minutes to countries outside your billing address. See our international rates.
4. Standard Phone Numbers (DID) Billable phone numbers on your account (toll-free, inbound-only, two-way, international).
5. Rentals Charges for equipment rented from GoTo Connect.
6. Toll-Free Phone Numbers (DID) Inbound minutes to your toll-free numbers.
7. Included Minutes in Plan Minutes used within your service plan (local and long distance).
8. SMS Included in Plan — US and CAN only SMS Credits user within your service plan.

SMS credits refer to an allowance provided to the account to send and receive SMS and MMS messages. A single credit accounts for on average 160 characters (not including emojis, links or pictures). SMS credits reset every month. SMS and MMS are available in United States and Canada only.

9. SMS Overage — US and CAN only SMS Credits that exceeded your service plan. The overage charge in the US is $0.0055 per SMS credit and $0.00715 in Canada.
10. State and Local Regulatory Fees (SLRRF) The SLRRF charge is used to recover state and local taxes and fees which may be applicable to your service. The SLRRF is a separate line item charged in addition to a customer's monthly service costs and is subject to change from time-to-time as state and local taxes change.
11. Universal Service Fee (USF) The Universal Service Fee (USF) is a charge used to recover the costs of our mandatory contributions to the Federal Universal Service Fund (FUSF).

The FUSF is a U.S. government-administered program intended to help subsidize telecommunications and broadband services for those living in rural and high-cost areas and for low-income consumers, schools, libraries and healthcare facilities. The Federal Communications Commission (FCC) requires companies who offer telecommunications services to contribute a percentage of their interstate and international revenues to the FUSF. We are permitted to recover the cost of our contributions to the FUSF from our customers. FUSF contribution rates are set by the FCC on a quarterly basis and are subject to change. Therefore, the FUSF amounts collected on your invoice may also be subject to change.

12. Regulatory Recovery Fee (RRF) The RRF charge is used to recover some of the various compliance costs, expenses and administrative fees that we incur related to (i) our federal, state and locally-mandated communications reporting and regulatory compliance requirements and programs, such as the Telecommunications Relay Services (TRS) Fund; (ii) ensuring our ongoing compliance with requirements for connectivity with the Public Switched Telephone Network (PSTN) as well as managing our relationships and interoperability with our third-party telecommunication carrier partners; (iii) responding to subpoenas, civil investigation demands and other regulatory and/or law enforcement requests or investigations; and (iv) improving, managing and acquiring intellectual property and other proprietary rights used to provide our services. These fees are not taxes or charges required or assessed by any government. The RRF is a separate line item charged in addition to a customer's monthly service costs and may be subject to change from time-to-time as our costs of compliance change.
Prorated Charges Charges that occur if your billing start date is after the 1st of the month when we invoice. For example, if your billing start date is 7/15, then you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice.
Outbound Minutes Overages Outbound minutes that exceeded your service plan. Extension to extension dialing is considered outbound calling.
Contact Center Subscription fee for Contact Center.
For additional billing questions, refer to our GoTo Connect Billing User Guides and select your region.
Article last updated: 20 March, 2023