HELP FILE

Cisco SPA509G

Quickstart

Learn how to do the most common functions on your phone.

Tip: For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press .
  2. Select Call Forward.
  3. Highlight the desired forwarding type and then press the edit softkey.
    • All: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that are declined by pressing the Ignore softkey.
  4. Enter the internal extension or external number to which calls will be forwarded.
  5. If you selected No Answer, enter how many rings to wait before forwarding (No Ans Delay).
  6. Press the ok > save softkeys (to disable call forwarding, delete the internal extension or external number).

    Tip: Press the cfwd softkey on the home screen to forward all calls.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press the dnd softkey to enable.
  2. Press the -dnd softkey to disable.

Voicemail Access

Check your voicemail from your phone.

  1. Press .
  2. Dial your password (default 0000).

    Voicemail Menu Guide

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Press and hold an unassigned Line key.
  2. Enter a Name and Phone No.
  3. Press the Save softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the conf softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press conf again.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the xfer softkey.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press xfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the xfer softkey.
  2. Dial the internal extension or external number.
  3. Press xfer before the destination party answers.

    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select Ring Tone.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Press the Change softkey.
  5. Highlight the desired ringtone (press the Play softkey to sample ringtones).
  6. Press the Select softkey.

    Note: This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Resync
  • Call Logs
  • On Device Directory

Feature Keys

  • 12 SIP Accounts
  • 1 Physical Line Key
  • 12 Virtual Dedicated Line Keys
  • Upper Multifunction Keys* – 7 Physical / 12 Virtual
  • 4 Lower Multifunction Keys
  • Mute Button
  • Voicemail Button
  • On Device Speed Dial Edit

*Supports line assignments.

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • Secure Provisioning
  • PC Connection
  • Web Interface Provisioning

Hardware

  • Sidecar w/32 Programmable Keys
  • Up to 2 Sidecars
  • Wired Headset

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Phone Menu

Learn how to provision your phone from the phone menu.

  1. Press .
  2. Select Device administration > Profile rule.
  3. Enter http://‹domain›.onjive.com/p/$MA for the Profile Rule.

    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  4. Press Resync > Ok > Ok.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press .
  2. Select Network and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Click Admin Login > advanced.
  5. If you're prompted to enter a password, enter your Device Admin Password.

    Tip: To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.

  6. Go to Provisioning and enter the following settings:
    Option Description
    Provision Enable Yes
    Profile Rule http://‹domain›.onjive.com/p/$MA
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
  7. Click Submit All Changes.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.