To get started using GoToAssist, first sign up for an account and then sign in to the web app. If you have already completed this, then skip to Set Up and Organize Your Account.

• Create an Account
• Sign in to GoToAssist Remote Support v4
• New User Login

Setting up your new GoToAssist account includes creating device groups and adding users, as well as provisioning agent seats to users. See Understanding User Roles to learn more about the capabilities of each user role. If you have already set up these features, then skip to Use the Application and Features.

• Manage Device Groups
• Manually Add Users to Your Account
• Create User Groups
• Create and Manage Settings Templates

Once your account is set up, get started with support sessions by logging in to the web app and hosting attended support sessions with customers, setting up unattended access and connecting to unattended support computers. If you already know how to do this, then skip to Explore GoToAssist Further.

• Explore Your Dashboard
• Start Attended Support Sessions
• Invite Customers to Join
• Set Up Unattended Access
• Start unattended support sessions
• Manage Your Devices
• Access Your Recordings
• Generate Reports

GoToAssist offers many ways to connect with customers, including the Windows and Mac desktop applications, as well as the GoToAssist mobile applications.

• Use the GoToAssist Expert Desktop App (Windows)
• Use the GoToAssist Customer Desktop Application
• Host a support session via iOS
• Host a support session via Android
• Join a support session via Android
• Mobile Support