Invite customers to join
Once you've started a new attended support session, you can invite your customer to join the session in various ways. Attended support sessions are those in which a customer is at their computer or on a mobile device to join the support session with the agent using a support key (i.e., the supported computer or mobile device is "attended" by the customer).
Invite a customer via email
Note: You must have a default email client (i.e., Microsoft Outlook, Apple Mail) set up on your computer to use this option.
- Start a new support session, then click Email Support Info.
- A new email message will open with the session information and Support URL pre-populated, which you can then send to the customer.
- The customer can click the Support URL to be launched directly into session (they may need to click Yes if prompted by User Account Control). See Features overview for information about session tools.
Invite a customer via support portal
- Start a new support session.
- Direct the customer to open a web browser and go to one of the following URLs (all of which direct to the support portal):
- Provide the customer with the support key (listed on the Invite Customer screen of the GoToAssist Viewer).
- They can enter their name and the support key, then click Continue to be launched into session. See Features overview for information about session tools.
Invite a customer via Support URL
- Start a new support session, then click Copy Support URL to copy it to your clipboard and provide it to the customer.
- The customer can click the Support URL to be launched directly into session (they may need to click Yes if prompted by User Account Control). See Features overview for information about session tools.
Article last updated: 27 September, 2022
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