System requirements for agents
As an agent, you can easily host support sessions using GoToAssist Remote Support v4 from your desktop or mobile device to assist your customers - anytime, anywhere! Below are the system requirements to host a support session as an agent.
Note: If you are a customer attempting to join a support session, see the System Requirements for Customers.
Host a support session from a Windows or Mac computer
To host an attended GoToAssist Remote Support v4 session from your desktop computer or to set up unattended access on a customer's machine, you will need the following:
- An active GoToAssist Remote Support v4 agent license (free trial or paid subscription)
- Attended sessions - GoToAssist Expert desktop application for Windows or Mac to start attended support sessions.
- Unattended sessions - Unattended installer from your Dashboard or Devices page (within your account) to set up on a customer's machine and start unattended support sessions. Learn more.
Restriction: GoToAssist Remote Support v4 sessions cannot be hosted or joined in a Citrix-based environment.
Attention: If you are setting up unattended support on a Mac, please be sure that the Mac user account name does not contain a space or the installation will fail. Learn more.
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Host a support session from iOS
To host a GoToAssist Remote Support v4 session from your iOS device, you will need the following:
- An active GoToAssist Remote Support v4 agent seat (free trial or paid subscription)
- GoToAssist (Remote Support) app for iOS from the App Store
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| Features: | Features may vary depending on your mobile device. For more information, see Mobile feature comparison. |
Host a support session from Android
To host a GoToAssist Remote Support session from your Android device, you will need the following:
- An active GoToAssist Remote Support agent seat (free trial or paid subscription)
- GoToAssist (Remote Support) APK for Android
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| Features: | Features will vary depending on your mobile device manufacturer, version of Android OS and GoToAssist app for Android you are using. For more information, see Mobile feature comparison. |
Article last updated: 26 October, 2022
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