The majority of users use the same email address and password to sign in as they did when their account was created.

1. Go to https://up.gotoassist.com.
2. Enter the email address for your account. If desired, check the box to enable the Keep me signed in option.
   Note: The "Keep me signed in" feature allows the user to remain signed in to their GoToAssist Remote Support v4 account as long as there is activity and the user has not cleared their web browser cache where they lasted signed in. After 30 days of no activity, the user will be prompted to sign in again.
   Note: If the "Remember me" option was enabled before your company enforced Enterprise SSO as your only sign-in method, your session will remain unaffected, and the next time you are prompted to sign in you must use single sign-on.
3. Select Next.
4. Enter your account password, then select Sign in.

1. If prompted, do either of the following:
   • Verify your login - Learn more about login verification.
   • Enter the time-based one-time passcode displayed in your paired multifactor authentication app (if you have enabled two-factor authentication).

   You have successfully signed in to GoToAssist Remote Support v4.

For some users who are part of large companies, their IT Admin may have enabled and/or enforced Enterprise Sign-In (single sign-on). This means they use the same username/password to sign in to GoToAssist Remote Support v4 as they do for other work systems (like their email or work-issued computer). Learn more about Enterprise Sign-In (single sign-on).

1. Go to https://up.gotoassist.com.
2. Enter your company email address, then select Next.
3. If you are not automatically redirected, you can select Continue.
4. You will be redirected to your company's sign-in page, where you can proceed to sign in with your company credentials.

You can choose to sign in using one of your existing social media or other account providers, such as LastPass, Facebook, Google, LinkedIn, Microsoft, or Apple. This ensures that while you are signed in to the social/other provider on your device, you can access your GoTo product(s) with no additional sign in steps.

1. Go to https://up.gotoassist.com.
2. Enter the email address for your account. If desired, check the box to enable the Keep me signed in option.
   Note: The "Keep me signed in" feature allows the user to remain signed in to their GoToAssist Remote Support v4 account as long as there is activity and the user has not cleared their web browser cache where they lasted signed in. After 30 days of no activity, the user will be prompted to sign in again.
3. Select Next.
4. At the bottom of the screen, select your social media or other account provider sign in option for LastPass, Facebook, Google, LinkedIn, Microsoft, or Apple.
5. Follow the instructions to select your desired social account (if applicable) and proceed to sign in on your social media sign-in page.
   Note: If you do not see this option, that's because you haven't connected your social/other account provider yet. Sign in using your GoToAssist Remote Support v4 email address and password, then connect a social/other account.
6. If Two-Factor Authentication is enabled, enter the time-based one-time passcode from your paired multifactor authentication app when prompted.
7. As long as you stay signed in to your connected social/other account on the same device, you can access GoToAssist Remote Support v4 with no further sign in steps. If you are not signed into your social/other account, you will be prompted to sign in using that account again.
   

Welcome to GoToAssist Remote Support v4! Someone has granted you access to their GoToAssist account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist. View New user login for more information.

If you are an account administrator, you can sign in to the GoTo Admin Center at https://admin.logmeininc.com to manage your users and account settings.

You can then use the same steps (as mentioned above) to sign in based on your account setup.

Note that if you also have a GoToAssist Remote Support v4 user account, you can access the GoTo Admin Center from the user account drop-down menu from the main toolbar in the top navigation while signed in.

If you're having trouble signing in to your account, try the following:

• Try resetting your password with the instructions below.
• You might not have an account at all. If you are an attendee or a customer trying to join a session, you do not have a GoToAssist Remote Support v4 product account.
• If you still can't sign in, you can contact us by selecting the Contact Support option in this article.

If you can't remember your password, you can reset it using your email address.

1. Go to the Forgot password page.
2. Enter your sign in email address and select Reset Password.
3. Soon you"ll receive a "Forgot Your Password" email. Click the link inside to create a new password. If desired, check the box for the "Sign out of all sessions" option to ensure your account is not being accessed from any other device. Learn more about managing trusted devices.

   If you don't get the email, view Why didn't I get my "Reset Password" email for my GoTo account?

Reset my account password

Why didn't I get my "Reset Password" email for my GoTo account?