Why didn't I get my "Reset Password" email for my GoTo account?
Possible reasons why you cannot locate the email to reset your GoToAssist Remote Support v4 account password and what to do next.
Did you try resetting your account password, but never received the "Reset Your Password" email? There are a few things that may have caused this.
| Possible reason | What to do next |
|---|---|
| You might not have an account. | If you never signed up for a free trial or a paid account, then you do not have an email address registered with GoTo and you do not have a password to reset. If you were invited to attend a support session by someone else, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password! |
| You may have overlooked the password reset email. | Search for an email from noreply@logmein.com which contains instructions to reset your password. |
| The email might be in your spam folder or has been blocked by your company's firewall. |
|
| You might have entered your email address incorrectly. | When you enter an email address on the Reset Password page at https://authentication.logmeininc.com/pwdrecovery/, the confirmation page is displayed regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
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Still need help?
We can't reset your password for you for security reasons, but we can tell you your sign-in email address. Select Contact Support in this article to have us help you identify which email address is actually associated with your account.
Article last updated: 19 December, 2023