Explore first-time user resources
Discover more about GoToAssist Remote Support v4 with video tutorials, help articles and user guides.
Welcome to GoToAssist Remote Support v4! This product offers a cloud-based suite of integrated modules that allow you to deliver support to anyone in need of assistance, from anywhere! Invite your customers to join a support session so they can share their screen and get the help they need in real-time. As the agent, you can use various tools to enhance your customer's support experience, including drawing tools, file transfer, and much more!
Video Tutorials
We offer a variety of training videos that only take a couple of minutes to go through and can be done at your leisure.
Below are some of our most popular GoToAssist Remote Support v4 video tutorials:
Admins:
Using GoToAssist Remote Support v4 Two-Factor AuthenticationAgents:
Technician Quick Start (Windows)Customers:
Customer Quick StartHelp Articles
Our articles are a handy tool to help walk you through the basics of using GoToAssist Remote Support v4, as well as assist you if you get stuck along the way.
Below are some of our most popular GoToAssist Remote Support v4 help articles:
Agents:
- Download the Expert app for Windows and Mac
- How do I sign in to GoToAssist Remote Support v4?
- Set up unattended access
- General FAQs
- Explore Your Dashboard
- Create an Account
Customers:
User Guides
We have two quick start guides that will help you get started right away as an agent using Windows or Mac.