Manage the settings for the Chat box in the Preferences window.

1. Click the Preferences icon in the HelpAlert toolbar and select Chat.
2. Make the desired changes, as follows:

   Chat Settings - In the representative Chat box, the customer tab is color-coded with increasing urgency to denote how much time has elapsed since you last typed and submitted text to the customer.

   • Select how many seconds should elapse before the customer tab changes from green to yellow and then red .
   • Enable or disable the Chat sound that plays each time you receive a new chat message.
   • Select the default font size in which the chat text is displayed.
   • View the maximum number of concurrent chats that a representative can be in.
     Note: The "Maximum number of concurrent chats" setting can be configured by managers in the Management Center.
3. Click OK when finished.