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Set Availability Preferences

Manage your availability settings in the Preferences window.

Note: This is available for Web Mode and Queue Mode configurations only.
  1. Click the Preferences icon in the HelpAlert toolbar and select Availability.
  2. Make the desired changes, as follows:

    Automatically change to Not Available after each session - Enabling this will automatically enter "Not Available" mode once a session ends, which will give you a break from incoming queries between sessions.

    When not available - Specify what happens when you enter "Not Available" mode (either manually or automatically) and how long before that action takes place, as follows:

    • Automatically switch to Available - This automatically returns to you "Available" so that you can start receiving incoming queries.
    • Show a pop-up alert - This displays a notice that reminds you that you are not available and asks if you would like to be returned to "Available" mode.
  3. Click OK when finished.
Article last updated: 27 September, 2022