Scripted Messages and URLs
If desired, managers can create pre-scripted messages and quick-link URLs that you can then send to customers during support sessions (such as frequently used responses or questions). This can help you more quickly and easily assist customers by avoiding having to type out frequently used phrases and website URLs.
Note: Messages and URLs can be added and managed by managers on a per-team basis in the Management Center.
Article last updated: 27 September, 2022
Due to the nature of the feature, this article is rarely updated, but you are viewing the latest version of our documentation.