How do I enable the End Wrap Up Time feature?
Allow agents and supervisors to end wrap up time early as needed so that they can get back to taking calls as soon as they are ready.
- Sign in to our GoTo desktop/web app.
- Select Call Queues & Contact Center.
- From Queues or Campaigns, select the queue or campaign that needs this feature enabled.
- From , toggle on End agent wrap up.Note: Supervisors will have this action available to them in their supervisor dashboard automatically regardless of this setting for agents. Available for Complete and Support Center.
- Click Save.