HELP FILE
What is the data mart page?
This page allows you to generate a .csv report based on historical agent or contact data.
Note: To generate this report, click
Data Mart in the left sidebar and then click
Request Data. This report will only be available for seven days.
| Metric | Output |
|---|---|
| Job Name | Give a name to the report. |
| Select Summary | Choose Agent Summary for agent data. Choose Contact Summary for inbound call data. |
| Select Dates | Choose a date range to filter your data. You can go back as far as the start of your account. |
| Options | Select the queue(s) and/or agent(s) to include in the report. |