HELP FILE

What is the data mart page?

    This page allows you to generate a .csv report based on historical agent or contact data.

    Attention: This data mart contains data prior to May 2021 only and will be removed as of December 2022. Please ensure you download all desired data before then.Reports for Complete and Support Center customers who signed up as of June 9, 2021 can be found directly in our GoTo app. Data post May 2021 will also be found in our GoTo app.

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    Note: To generate this report, click Data Mart in the left sidebar and then click Request Data. This report will only be available for seven days.
    Metric Output
    Job Name Give a name to the report.
    Select Summary Choose Agent Summary for agent data. Choose Contact Summary for inbound call data.
    Select Dates Choose a date range to filter your data. You can go back as far as the start of your account.
    Options Select the queue(s) and/or agent(s) to include in the report.