Set up and run User Sync
User Sync is a service in your admin portal.. User Sync enables you to set up rules to automatically update product entitlements and roles for your SCIM-based users in response to updates in your third-party identity provider's directory.
User Sync is designed to be set up based on the groups defined in your third party identity provider's directory, enabled, and then left to run in the background as user updates are captured from the directory.
Access and run User Sync
Once you've installed, configured, and run your preferred third-party identity provider's directory, you can access and run User Sync.
- Corporate account with at least one admin who has both Organization and GoTo product admin roles
- Validated Organization domain
- If you're using Microsoft Active Directory, the Active Directory Connector v2 must be installed, and users and groups must be updated from your company's Active Directory
GoTo Admin
GoTo Admin Center (classic)
Troubleshooting User Sync
If you run User Sync and the sync fails, detailed banner(s) are displayed with the failure reason (e.g., users have existing accounts, out of licenses, etc.). For each type of failure, you can select Details to view the list of users that were unable to be synced, and take appropriate action (e.g., purchasing more licenses to accommodate more users). Once the cause of the failure is resolved, you can select Retry sync to run the sync again. Additionally, sync failure messages are also logged in the activity section of the admin portal.
