Polycom VVX D230
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Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Register Your Handset(s)
Register up to 8 handsets to your base station.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Press OK.
- Select .
- Select the desired forwarding type:
- Always: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards calls that arrive when you're already in a call.
- Press OK.
- Enter the internal extension or external number to which calls will be forwarded.
- If you selected No Answer, enter how many rings to wait before forwarding.
- Press the Save softkey (to disable call forwarding, press the Delete softkey).
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
- Press OK.
- From DND, select Polycom D230 to enable/disable.
- Press the OK softkey.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
This feature is not supported on this device.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the New Call softkey.
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press the softkeys.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
Blind Transfer
Transfer a call to another party without speaking to them first.
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
- Press the softkeys.
- Press the softkeys to retrieve the call.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
Presence Monitoring
The device does not support this feature.
Supported Features
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND) (synchronization with all of the user's other devices)
- Call Forward All
- Call Forward Busy
- Call Forward No Answer
- Hold
- Reject
- Multi-way Calling
- Anonymous Call Rejection
- Call Waiting
- Stutter Tone
- Call Logs
- Cisco Multicast — limit 2
User Interface Features
- Adjustable Ringer Volume
- On Device Directory
Feature Keys
- 8 SIP Accounts
- Mute Button
Display
- Color Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Time/Date Display
- On Screen Message Display
Network & Provisioning
- On Device Ethernet (PoE)
- Secure Provisioning
- Web Interface Provisionable (Web UI)
- Up to 10 Registered Handsets
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.