Polycom VVX D230
Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Register Your Handset(s)
Register up to 8 handsets to your base station.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Press OK.
- Select .
- Select the desired forwarding type:
- Always: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards calls that arrive when you're already in a call.
- Press OK.
- Enter the internal extension or external number to which calls will be forwarded.
- If you selected No Answer, enter how many rings to wait before forwarding.
- Press the Save softkey (to disable call forwarding, press the Delete softkey).
Do Not Disturb (DND)
Stop your phone from ringing and send all incoming calls directly to voicemail.
- Press OK.
- From DND, select Polycom D230 to enable/disable.
- Press the OK softkey.
Voicemail Access
Check your voicemail from your phone.
Speed Dial
This feature is not supported on this device.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the New Call softkey.
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press the softkeys.
Transfer A Call
Warm Transfer
Place a current call on hold and speak with the destination party before transferring the call.
Blind Transfer
Transfer a call to another party without speaking to them first.
Hold
Place a call on hold while you take some time to look up an answer to a question or answer another call.
- Press the softkeys.
- Press the softkeys to retrieve the call.
Modify Ringtone
Choose a new ringtone for your phone or assign a different ringtone to each of your lines.
Presence Monitoring
The device does not support this feature.
Supported Features
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND) (synchronization with all of the user's other devices)
- Call Forward All
- Call Forward Busy
- Call Forward No Answer
- Hold
- Reject
- Multi-way Calling
- Anonymous Call Rejection
- Call Waiting
- Stutter Tone
- Call Logs
- Cisco Multicast — limit 2
User Interface Features
- Adjustable Ringer Volume
- On Device Directory
Feature Keys
- 8 SIP Accounts
- Mute Button
Display
- Color Display
- Message Waiting Indicator (MWI)
- Caller ID (CID)
- Time/Date Display
- On Screen Message Display
Network & Provisioning
- On Device Ethernet (PoE)
- Secure Provisioning
- Web Interface Provisionable (Web UI)
- Up to 10 Registered Handsets
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.