HELP FILE

Polycom VVX D230

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user's manual.

Register up to 8 handsets to your base station.

  1. Press and hold Find on the base station for 5 seconds. The light should blink.
  2. On the handset, select OK > Settings > Registration > Register.
  3. Ignore the displayed message and wait for the base station name to show up.
  4. Select Yes on the handset to confirm the registration.

    Note:

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press OK.
  2. Select Call Forwarding > Polycom D230.
  3. Select the desired forwarding type:
    • Always: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  4. Press OK.
  5. Enter the internal extension or external number to which calls will be forwarded.
  6. If you selected No Answer, enter how many rings to wait before forwarding.
  7. Press the Save softkey (to disable call forwarding, press the Delete softkey).

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press OK.
  2. From DND, select Polycom D230 to enable/disable.
  3. Press the OK softkey.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

This feature is not supported on this device.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the New Call softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Options > Conference softkeys.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Options > Transfer softkeys.
  2. Dial the transfer destination (internal extension or external number).
  3. Press OK.
  4. Speak to the destination party.

    Tip: To cancel a warm transfer and go back to the original call, press the red hangup key and then Options > Resume.

  5. Press Transfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Options > Blind Transfer softkeys.
  2. Dial the transfer destination (internal extension or external number).
  3. Press the Transfer softkey.

    Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Options > Hold softkeys.
  2. Press the Options > Resume softkeys to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press OK.
  2. Select Preferences > Ring Type.
  3. Choose Internal Calls or External Calls.
  4. Select the desired ringtone (highlight to sample ringtones).
  5. Press the OK softkey.

    Note: This device supports silent ringtones.

Presence Monitoring

The device does not support this feature.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • Stutter Tone
  • Call Logs
  • Cisco Multicast — limit 2

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory

Feature Keys

  • 8 SIP Accounts
  • Mute Button

Display

  • Color Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • Secure Provisioning
  • Web Interface Provisionable (Web UI)
  • Up to 10 Registered Handsets

Provisioning

Before you begin:
  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press OK on the handset to access Settings > Basestation Info and then write down the phone's IP Address.
  2. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  3. Enter admin as your Device Admin Username.
  4. Enter your Device Admin Password.

    Tip:
    • To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
    • The password may also be the default password, admin.

  5. Go to System Management > Auto Provisioning > ITSP Provisioning.
  6. Enter the following settings:
    Option Description
    ConfigUrl Default Uncheck default
    ConfigUrl Value http://‹domain›.onjive.com/p/$mac.xml
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
  7. Press Submit > Reboot.
What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

  1. Press the Menu button.
  2. Select Settings > Advanced.
  3. Enter 8647 for the password. If this does not work, try 456 or contact Customer Support for assistance.
  4. Select Administrative Settings > Reset to Defaults > Reset to Factory > Yes.

    Result: The phone will automatically reboot.