HELP FILE

How do I transfer a call directly to voicemail?

    Transfer callers directly to voicemail when you know a colleague is out of the office or busy.

    Device How-to
    Desktop & Web App
    1. While on an active call, click Transfer.
    2. Search for a contact's name, extension, or number.
    3. Select the transfer destination and then choose Send to Voicemail.
    Mobile App
    1. While on an active call, tap Transfer.
    2. Search for a contact's name, extension, or number.
    3. Select the transfer destination and then choose Send to Voicemail.
    Personal Desk Phone

    Watch Video

    A blind transfer routes a call to another party without speaking to them first. You need to know how to do this from your specific phone before you can transfer a caller directly to a voicemail box. If you need more help, check out our phone guides for details.

    1. While on an active call, initiate a blind transfer from your phone.
    2. Transfer the call to 0 + extension.