HELP FILE

How do I transfer a call directly to voicemail?

Transfer callers directly to voicemail when you know a colleague is out of the office or busy.

Device How-to
Desktop & Web App
  1. While on an active call, click Transfer.
  2. Search for a contact's name, extension, or number.
  3. Select the transfer destination and then choose Send to Voicemail.
Mobile App
  1. While on an active call, tap Transfer.
  2. Search for a contact's name, extension, or number.
  3. Select the transfer destination and then choose Send to Voicemail.
Personal Desk Phone

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A blind transfer routes a call to another party without speaking to them first. You need to know how to do this from your specific phone before you can transfer a caller directly to a voicemail box. If you need more help, check out our phone guides for details.

  1. While on an active call, initiate a blind transfer from your phone.
  2. Transfer the call to 0 + extension.