HELP FILE

How do I set up texting on a phone number?

Send and receive text messages and MMS (media) right from your business number with GoToConnect. Only available in the US and Canada.

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Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Phone Numbers in the left sidebar and then click the phone number that needs texting enabled.
  3. From Texting > Texting Administration, select the user that will send text messages and MMS from this phone number.

    Attention: If you do not see the texting tab, it is because the carrier of your phone number does not support texting and MMS. You can email numbers@logmein.com to get help switching your phone number to a different carrier.

  4. Select the newly added user and then check Enable Texting under the Permissions field.

    Note: Limit texting permissions to one user per phone number.

  5. Click Save.
    It can take ≈ 20 minutes before texting is fully functional.
  6. Optional: To remove a user’s texting permissions, hover over the user and then click Admin Portal Trash Icon.