How do I choose a corporate directory (LDAP) for a phone?

Assign a default LDAP directory to all of your phones.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I choose a corporate directory (LDAP) for a phone?

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Change the Default Corporate Directory System-Wide

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select System Settings in the left navigation menu.
From General > Defaults, choose the desired Corporate Directory from the drop-down list.
Select Save.

Change the Default Corporate Directory on a Single Device

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Devices in the left navigation menu and then choose the phone that requires a different directory than the default directory.
From Device Settings > General Settings, set the Corporate Directory field to Use and then choose the desired Corporate Directory.
Select Save.
Power cycle the device(s) to apply the changes.

Article last updated: 16 May, 2023