Check the status of my orders
Use the order dashboard to view the details and latest status on your equipment, new number, or number transfer order(s).
Before you begin:
Notice: If you're looking to order phones, hardware, or other equipment, please contact your Sales Representative.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
- If you're an admin who signs in at https://admin.goto.com, you use GoTo Admin.
- If you're an admin who signs in at https://my.jive.com/pbx, you use PBX Administration (classic).
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Check order status
Before you begin: You must have an admin or super admin
role to perform this task.
- From
Home > Orders, search for and select the order you want to view the details of/check for updates.
Tip: To speed up your search, you can filter by order status or you can sort by order number or order type. - Optional: Select
in the top-right to change or cancel the port date on a pending order.
Results:
Estimated Timeframes:- Equipment — Generally arrives in 10-12 business days once paid for
- New Numbers — Immediately available
- Ported Numbers — Generally transfer within 15-18 business days if the submitted information is accurate
What to do next: To order more numbers or start a new number transfer, refer to
Order New Phone Numbers.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
How do I check my order status?
Before you begin:
You must have an admin or super admin role to perform this task.
What to do next: To
order more numbers or
start a new number transfer, select
Phone Numbers in the left navigation menu.
Article last updated: 6 February, 2025