HELP FILE

How do I check my order status?

    Use the order dashboard to see the details and latest status on your equipment, new number, or number transfer order(s).

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I check the status of my orders?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Click Orders in the left sidebar.
    3. Search for and click the order you want to check for updates.

      Tip: To speed up your search, you can filter by order type or you can sort by order number, creation date, or modified date.

    What to do next: To order more numbers or start a new number transfer, click Phone Numbers in the left sidebar. To order more equipment, please contact your Sales Representative.