HELP FILE

How do I check my order status?

    Use the order dashboard to see the details and latest status on your equipment, new number, or number transfer order(s).

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I check the status of my orders?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Orders in the left navigation menu.
    3. Search for and choose the order you want to check for updates.

      Tip: To speed up your search, you can filter by order type or you can sort by order number, creation date, or modified date.

    What to do next: To order more numbers or start a new number transfer, select Phone Numbers in the left navigation menu. To order more equipment, please contact your Sales Representative.