How do I change my billing address or company information?
Keep your billing address and other company information up-to-date for a seamless experience.
If your billing portal looks like this:
Before you begin: You must be a
billing admin to access the billing portal.
Currently, we do not allow for any tax exemption.
- Sign in to GoTo Admin.
- From the top navigation menu of your admin portal, select
, and then select Billing to launch your associated billing portal in a new tab.Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.
- From Edit Account Information, make any needed changes. The system will automatically validate the address entered and suggest a standardized version.
- Select Save.
If your billing portal looks like this:
- To request a change to your current billing address or company name, download this form.
- Once you have filled out the form, email the completed document to billing@goto.com.
What to do next: Our team will reach out to you if they have any questions or to confirm when the change has been made.