How do I assign a user to an emergency location?
Assign a user to an emergency location so first responders have accurate information in the case of an emergency call from that user. This feature is only available in the United States and Canada at this time.
Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I assign a user to an emergency location?
- If you do not assign a specific device or user to an emergency location, first responders only have access to the default emergency location information.
- We recommend users call 911 from their cellular phone whenever possible for the most accurate location.
- If the user dials 911 through the GoTo app from their cellular phone, the cellular network will override this emergency location and use the GPS coordinates instead.
- If the user dials 911 from their laptop through the GoTo app, this emergency location would be dispatched to emergency services.