How do I assign a user to an emergency location?
Assign a user to an emergency location so first responders have accurate information in the case of an emergency call from that user. This feature is only available in the United States and Canada at this time.
GoTo Admin
Assign user to an emergency location
- If you do not assign a specific device or user to an emergency location, first responders only have access to the default emergency location information.
- We recommend users call 911 from their cellular phone whenever possible for the most accurate location.
- If the user dials 911 through the GoTo app from their cellular phone, the cellular network will override this emergency location and use the GPS coordinates instead.
- If the user dials 911 from their laptop through the GoTo app, this emergency location would be dispatched to emergency services.
PBX Administration (classic)
Assign user to an emergency location
- If you do not assign a specific device or user to an emergency location, first responders only have access to the default emergency location information.
- We recommend users call 911 from their cellular phone whenever possible for the most accurate location.
- If the user dials 911 through the GoTo app from their cellular phone, the cellular network will override this emergency location and use the GPS coordinates instead.
- If the user dials 911 from their laptop through the GoTo app, this emergency location would be dispatched to emergency services.