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How do I add users to a user group?

    Add a user to a user group to automatically give that individual the same permissions as everyone else in the group.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I manage my user groups?
    Before you begin: You must be assigned the Admin or Super admin role to perform this task.
    Tip: You can also add users to a user group from a user's profile.
    1. Sign in to PBX Administration (classic) at
    2. Select User Groups in the left sidebar and then choose the user group that needs additional users.
    3. From the General, select the desired user from Members or user group from This group is a member of.
    4. Select Save.
    5. Optional: To remove a user or user group from the user group, hover over the user or user group you would like to remove and then select Admin Portal Trash Icon. Select Save.