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Set up locations

Add all of your physical locations to your account for increased organization and easy emergency service setup.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Before you begin: You must have an admin or super admin role to perform this task.

Add a location
  1. Sign in to GoTo Admin.
  2. From Locations (2 buildings) icon Locations, select Add Location.
  3. Complete each field of the form. The fields will vary depending on the region selected.
    Tip: If using cardinal directions, use the abbreviation. For example, instead of South, use S.
  4. Select Save when complete.
What to do next: Determine if this location needs to be registered as an emergency location.

Register a location for emergencies

Designating locations as emergency locations allows first responders to have accurate information in the case of an emergency call. This feature is only available in the United States and Canada at this time.

Before you begin: You must have a phone number available for each location you want to use for emergency purposes. If you do not have enough phone numbers, you can order more.
Notice: The emergency location registration process may take up to 5 business days.
  1. Sign in to GoTo Admin.
  2. From Locations (2 buildings) icon Locations, select an existing location or see above to add a new one.
  3. From Overview > Emergency services, select Register location.
  4. Verify the address is correct and then enable Emergency location at the bottom.
  5. Enter a callback number from the drop-down menu. A phone number can only be assigned to one location and it must be in the same region as the phone number.

    Result: This number will only be displayed when users dial 911 or 933. All other calls will display the outbound caller ID that is set for the line.

  6. Select Save when finished.

    Result: Once an address is enabled as an emergency location, the status will display as Pending while the system validates the address. This can take up to 5 business days to process. Once it's processed, the status will update to Registered or Failed accordingly. If it fails, you will need to update the address or associated callback number and try again. This status can be seen under the Emergency services column of the table on the main Locations page.

  7. Optional: Once an address is marked as Registered, a super admin can designate it as the default emergency location by opening the location details page and selecting Set as default location.
    Tip: This can also be done from the settings page in GoTo Admin. The option to Set as default location will only be visible to super admins.

    Result: A Default emergency location chip will be listed next to this location on the main Locations page.

What to do next: Assign users and devices to this location.

Assign devices to a location
If you do not assign a specific device to an emergency location, first responders only have access to the default emergency location information.

  1. Sign in to GoTo Admin.
  2. From Locations (2 buildings) icon Locations, select an existing location or see above to add a new one.
  3. Select + Assign devices.
  4. Enter a device name or use the drop-down menu to select the desired device(s). Multiple devices can be added at once.
  5. Select Add device when finished.
  6. From Devices, select the newly added device to add a sub-location or specific callback number.
    Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
  7. Select Save.

    Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

What to do next: Verify the emergency location information by calling 933. Ensure the information you hear matches the information you have entered. Note that if the device is moved in the future, you will need to update the emergency location and/or sub-location for the device.

Assign users to a location
Before you begin:
Attention: Important information regarding users who travel:
  • We recommend users call 911 from their cellular phone whenever possible for the most accurate location.
  • If the user dials 911 through the GoTo app from their cellular phone, the cellular network will override this emergency location and use the GPS coordinates instead.
  • If the user dials 911 from their laptop through the GoTo app, this emergency location would be dispatched to emergency services.
If you do not assign a specific device or user to an emergency location, first responders only have access to the default emergency location information.
  1. Sign in to GoTo Admin.
  2. From Locations (2 buildings) icon Locations, select an existing location or see above to add a new one.
  3. Select + Assign users.
  4. Enter a user's name or use the drop-down menu to select the desired user(s). Multiple users can be added at once.
  5. Select Add users when finished.
  6. From Users, select the newly added user to add a sub-location or specific callback number.
    Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
  7. Select Save.

    Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

What to do next: Verify the emergency location information by calling 933. Ensure the information you hear matches the information you have entered. If the user's location changes, you will need to update the emergency location and/or sub-location for the user.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Before you begin: You must have a super admin role to perform this task.

Add a location
  1. Sign in to .
  2. Select Locations in the left sidebar.
  3. Select + Add location button on the top right.
  4. Complete each field of the form. The fields will vary depending on the region selected.
    Tip: If using cardinal directions, use an abbreviation. For example, instead of South, use S.
  5. Select Save.
What to do next: Assign users and devices to this location.

Register a location for emergencies
Before you begin: You must have a phone number available for each location you want to add. If you do not have enough phone numbers, you can order more.
  1. Sign in to .
  2. Select Locations in the left sidebar.
  3. Select an existing location or see above to add a new one.
  4. Select the Register location button on the Emergency services card.
  5. Toggle on Emergency location.
  6. Enter a callback number from the drop-down menu. A phone number can only be assigned to one location and that location must be in the same region as the phone number.
    Note: This number will only be displayed when users dial 911 or 933. All other calls will display the outbound caller ID that is set up for that line.
  7. Select Save.
  8. Review your location's status in it's Emergency services card.
    • Registered: The location was successfully registered.
    • Pending: Registration is processing and may take up to 5 business days.
    • Failed: The address or callback number is invalid. You must modify or delete this location.
What to do next: Assign users and devices to this location.

Assign devices to a location
If you do not assign a specific device to an emergency location, first responders only have access to the default emergency location information.
  1. Sign in to .
  2. From the left navigation menu, scroll toward the bottom and select Locations.
  3. Select Emergency locations.
  4. Select an existing location and then + Assign devices.
  5. Enter a device name or select devices from the drop-down menu. Multiple devices can be added at once.
  6. Select Add devices.
  7. Choose a device to add a sub-location or specific callback number.
    Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
  8. Select Save.

    Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

What to do next: Verify the emergency location information by calling 933. Ensure the information you hear matches the information you have entered. Note that if the device is moved in the future, you will need to update the emergency location and/or sub-location for the device.

Assign users to a location
Before you begin:
Attention: Important information regarding users who travel:
  • We recommend users call 911 from their cellular phone whenever possible for the most accurate location.
  • If the user dials 911 through the GoTo app from their cellular phone, the cellular network will override this emergency location and use the GPS coordinates instead.
  • If the user dials 911 from their laptop through the GoTo app, this emergency location would be dispatched to emergency services.
If you do not assign a specific user to an emergency location, first responders only have access to the default emergency location information.
  1. Sign in to .
  2. From the left navigation menu, scroll toward the bottom and select Locations.
  3. Select Emergency locations.
  4. Select an existing location and then + Assign users.
  5. Enter a user name or select users from the drop-down menu. Multiple users can be added at once.
  6. Select Add users.
  7. Choose a user to add a sub-location or specific callback number.
    Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
  8. Select Save.

    Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

What to do next: Verify the emergency location information by calling 933. Ensure the information you hear matches the information you have entered. If the user's location changes, you will need to update the emergency location and/or sub-location for the user.
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