How do I export historical data?
In addition to viewing data, we offer exporting for access to detail data and further analysis. Extended storage options are available for customers via private storage clouds.
Before you begin: You must be
set up as a user and have one of the following:
- You must be assigned the Contact Center Supervisor role or Admin role.
- Or you must have call reports export permissions enabled.
Our export options support exporting multiple files at once, in CSV and PDF formats. Report data is available for up to 13 months.
- Select the
icon and choose the desired output format.
Results: The desired data will generate ZIP, CSV or PDF files depending on the selection.