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When and how am I billed?

Learn how and when we bill in your specific billing portal so that there are no unexpected surprises.

If your billing portal looks like this:

When? If you selected the monthly plan, you will be billed every 30 days from your signup date or once upon initial purchase if you selected the annual plan.

How? The card on file will automatically be charged according to the payment plan you choose when signing up.

If your billing portal looks like this:

When? We email paperless invoices between the 1st and 5th of each month. If this is your first bill, you will be billed on the billing start date listed on your quote (you can also find this information in the PDF emailed to you upon sign up).

How? We do not count or charge you for usage outside of your plan (Toll-free inbound calls, international/premium outbound calls, etc.) until your billing start date. Any free months offered begin when the contract is signed (service start date) and billing will start after the free months have been provided. We bill at the start of the month for that current month. This means that if anything is changed (adding/removing phone numbers, devices, etc.) after the first of each month or if your initial billing start date is after the first of the month, you will see prorated charges for those changes on the following months invoice. For example, if your billing start date is 7/15 or if you added additional things to your account on this date, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice.

What are the line items on my invoice?
Line Item Description
GoTo Connect - Service Charge Billable devices on your account (phones, ATAs, paging devices, etc.). Certain devices, such as handsets, are billed per extension.
Standard Phone Numbers (DID) Billable phone numbers on your account (toll-free, inbound-only, two-way, international).
Prorated Charges Charges that occur if your billing start date is after the 1st of the month when we invoice.
Included Minutes in Plan Minutes used within your service plan (local and long distance).
Domestic Premium Minutes Not in Plan Outbound minutes to numbers not included in your service plan or to premium prefixes (e.g., +787555in the US). view premium prefixes.
Outbound Minutes Overages Outbound minutes that exceeded your service plan. Extension to extension dialing is considered outbound calling.
Toll-Free Phone Numbers (DID) Inbound minutes to your toll-free numbers.
International Phone Numbers (DID) Outbound minutes to countries outside your billing address. view our international rates.
SMS Included in Plan — US and CAN only SMS Credits user within your service plan.

SMS credits refer to an allowance provided to the account to send and receive SMS and MMS messages. A single credit accounts for on average 160 characters (not including emojis, links or pictures). SMS credits reset every month. SMS and MMS are available in United States and Canada only.

SMS Overage — US and CAN only SMS Credits that exceeded your service plan. The overage charge in the US is $0.0055 per SMS credit and $0.00715 in Canada.
State and Local Regulatory Fees (“SLRRF”) — US only The SLRRF charge is used to recover state and local taxes and fees which may be applicable to your service. The SLRRF is a separate line item charged in addition to a customer's monthly service costs and is subject to change from time-to-time as state and local taxes change.
Regulatory Recovery Fee (“RRF”) — US only The RRF charge is used to recover some of the various compliance costs, expenses and administrative fees that we incur related to (i) our federal, state and locally-mandated communications reporting and regulatory compliance requirements and programs, such as the Telecommunications Relay Services (TRS) Fund; (ii) ensuring our ongoing compliance with requirements for connectivity with the Public Switched Telephone Network (PSTN) as well as managing our relationships and interoperability with our third-party telecommunication carrier partners; (iii) responding to subpoenas, civil investigation demands and other regulatory and/or law enforcement requests or investigations; and (iv) improving, managing and acquiring intellectual property and other proprietary rights used to provide our services. These fees are not taxes or charges required or assessed by any government. The RRF is a separate line item charged in addition to a customer's monthly service costs and may be subject to change from time-to-time as our costs of compliance change.
Federal and Province Regulatory Fees — CAN only The Federal and Province Regulatory Recovery is a non-governmental surcharge imposed by most Canadian telephone companies on their customer's monthly bills. The fee ranges depending on the wireless service selected.
Goods and Services Tax (GST) — CAN and AUS only This is a tax imposed on the supply of goods and services that are purchased in Canada (5%) or Australia (10%), except certain items that are either "exempt" or "zero-rated": For tax-free — i.e., "zero-rated" — sales, GST is charged by suppliers at a rate of 0% so effectively there is no GST collected.
The Harmonized Sales Tax (HST) — CAN only This rate is 13% in Ontario and 15% in the following four provinces: Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.
Provincials Sales Tax (PST) — CAN only This is a province-specific tax that is collected separately from the GST. In British Columbia and Saskatchewan, it is called simply PST; in Manitoba, the provincial tax is known as Retail Sales Tax (RST); and Quebec charges Quebec Sales Tax (QST).
Quebec Sales Tax (QST) — CAN only The most common consumption taxes for Québec residents are: the goods and services tax (GST), which is calculated at a rate of 5% on the selling price; and the Québec sales tax (QST), which is calculated at a rate of 9.975% on the selling price excluding the GST.
VAT — DE, UK, and IE only Services & goods are subjected to VAT.
GoTo Contact Center Subscription fee for GoTo Contact Center.
Universal Service Fee (USF) — US only The Universal Service Fee (USF) is a charge used to recover the costs of our mandatory contributions to the Federal Universal Service Fund (FUSF).

The FUSF is a U.S. government-administered program intended to help subsidize telecommunications and broadband services for those living in rural and high-cost areas and for low-income consumers, schools, libraries and healthcare facilities. The Federal Communications Commission (FCC) requires companies who offer telecommunications services to contribute a percentage of their interstate and international revenues to the FUSF. We are permitted to recover the cost of our contributions to the FUSF from our customers. FUSF contribution rates are set by the FCC on a quarterly basis and are subject to change. Therefore, the FUSF amounts collected on your invoice may also be subject to change.

Rentals Charges for equipment rented from GoTo Connect.