HELP FILE

How do I use a dial by name directory in a dial plan?

    Allow callers outside of your organization to have the option to search for their destination party.
    Before you begin: Create and set up the dial by name directory you want to use.
    1. If you are not already, sign in to your admin portal.
    2. Select Dial Plans in the left navigation menu and then choose the dial plan you want to edit.

      Result: The dial plan editor will launch in a separate window.

    3. Drag and drop the Directory node from the left navigation menu to the desired spot on the canvas.
    4. Drag and drop Dial Plan Next Node Icon of the previous node to the left side of the Directory node, connecting the nodes to prevent dropped calls.
    5. In the Choose field, select the directory that will be used.
    6. Continue to build the call flow.
    7. Select Save.